Returns policy

1. Change-of-mind returns

If you are a consumer purchasing online, you may cancel your order within 14 days of receiving your goods, without giving a reason. After telling Preptec you want to cancel, return the goods within 14 days. You are responsible for change-of-mind return costs unless agreed otherwise.

• Unused and in resaleable condition
• In the original packaging where possible
• Complete with all parts, accessories, manuals and documentation
• Accompanied by proof of purchase

2. Items excluded from change-of-mind returns

The following products cannot normally be returned for change of mind unless faulty, damaged or incorrectly supplied. This does not affect your statutory rights.

• Special-order, made-to-order or custom products
• Items ordered specifically for your requirements
• Used machinery or equipment sold as used
• Opened consumables, blades, discs, tooling or accessories that cannot be resold safely
• Installed, used, marked, damaged or altered products
• Opened PPE or hygiene-sensitive products
• Clearly identified clearance or final-sale items

3. Faulty, damaged or incorrect items

Check your order as soon as it arrives. Contact Preptec promptly with the order number, your contact details, a description of the issue and relevant photos or video. Where a fault, transit damage or supply error is confirmed, Preptec will arrange an appropriate repair, replacement, exchange or refund.

4. Machinery, equipment and heavy items

Do not return large machinery, equipment or heavy goods before contacting Preptec. These items may need pallet delivery, specialist transport or inspection. Where applicable, equipment must be drained, cleaned, safely packed and secured for transport.

5. Trade and business customers

For businesses, contractors, sole traders and companies, change-of-mind returns are accepted at Preptec’s discretion unless otherwise required by law. Approved returns may be subject to inspection, transport costs and a restocking charge.

6. How to start a return

Email sales@preptec-ireland.ie before sending goods back. Preptec will confirm the next steps and return address. Sending an item without approval may delay a refund, repair or replacement.

• Order number
• Full name and contact information
• The item being returned and reason
• Photos where the item is damaged, faulty or incorrect

7. Return shipping

Change-of-mind return shipping is the customer’s responsibility. For an accepted fault, damage or supply error, Preptec will advise the return process and cover reasonable costs or arrange collection where appropriate. Tracked and insured delivery is recommended for tools, machinery and high-value items.

8. Refunds

Preptec will inspect the item and confirm whether the return is approved. Approved refunds are issued to the original payment method where possible. Consumer online cancellations within the legal cooling-off period are processed within 14 days of receiving the goods back or receiving evidence that they were sent.

9. Exchanges

Where available, Preptec may offer an exchange. If you ordered the wrong size, fitting, blade, tooling or accessory, contact the team before returning it so the correct replacement can be checked.

10. Product advice before ordering

Many Preptec products are specialist trade items. Contact the team before ordering if you are unsure about machine, blade, tooling, part, accessory or flooring-product suitability. The customer remains responsible for confirming suitability for the intended use.

11. Your statutory rights

Nothing in this policy affects statutory rights under Irish or EU consumer law. Faulty goods, goods not as described, goods not fit for purpose or goods that do not match the contract may carry additional rights to repair, replacement, price reduction or refund.